Privacy Policy

Last Updated: October 29, 2026

At GAMESPSN, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how GAMESPSN (“we,” “us,” or “our”) collects, processes, stores, shares, and protects personal data when you visit our website, purchase digital gaming products, access digital delivery services, or contact customer support.

Our website is available at https://gamespsn.com.

We process personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where applicable, we also comply with the EU General Data Protection Regulation (EU GDPR) and other relevant privacy laws.

1. Who We Are

GAMESPSN is an online retailer specializing in digital gaming products, including PlayStation digital games, account-based gaming products, digital codes, and related services.

Our business contact details are:

Business Name: GAMESPSN

Director: ALONA ISKOVA

Business Address: 72 Benmead Rd, Kidlington OX5 2AX, United Kingdom

Email: [email protected]

Website: https://gamespsn.com

For data protection purposes, the legal entity or individual operating GAMESPSN is responsible for determining the purposes and means of processing personal information.

Customers may contact us using the details above for privacy-related questions or requests.

2. Personal Information We Collect

We collect personal information necessary to operate our online store, process transactions, deliver digital products, provide support, and maintain security.

2.1 Customer Information

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Billing address
Country of residence
Telephone number, where provided
Customer account information
Order history
Purchase details
Customer support communications

2.2 Payment and Transaction Information

When you make a purchase, we may collect or receive:

Transaction identification number
Payment confirmation and status
Payment method category
Billing information
Payment processor references
Refund information
Chargeback and payment dispute records

Payments may be processed through authorized third-party payment providers.

GAMESPSN does not intentionally store complete credit or debit card numbers or card security codes (CVV/CVC) on its website.

Payment providers process sensitive card information according to their own privacy policies and applicable security standards.

2.3 Technical and Device Information

When you visit our website or access digital delivery services, we may collect:

IP address
Browser type and version
Device type
Operating system
Approximate geographic location based on IP address
Date and time of access
Login activity
Session information
Security and access logs
Device or browser identifiers, where implemented
Website interactions necessary for security and service operation

We use this information to maintain website functionality, prevent fraud, investigate suspicious activity, and improve security.

2.4 Digital Delivery and Activation Information

Because GAMESPSN provides digital gaming products, we may record information related to delivery and activation.

This information may include:

Order number
Customer email address
Purchased product
Delivery date and time
Digital delivery page access
IP address associated with access
Device and browser information
Activation instructions displayed
Customer acceptance of activation rules, where recorded
Account credential reveal events
One-time password (OTP) request or reveal events
Digital delivery status
Access and authentication logs

These records help us investigate delivery issues, provide customer support, protect digital products, and respond to payment disputes.

An access event or credential reveal event does not necessarily establish that a game was successfully activated.

3. How We Use Your Information

We may use personal information for the following purposes:

Processing and completing purchases
Delivering digital products
Providing access to purchased content
Managing customer accounts
Processing payments and refunds
Sending order confirmations
Providing technical support
Responding to customer inquiries
Investigating activation problems
Preventing fraud and unauthorized access
Maintaining website and transaction security
Handling chargebacks and payment disputes
Complying with accounting, tax, and legal obligations
Improving website functionality
Sending marketing communications where legally permitted

We do not sell customers’ personal information to data brokers.

4. Legal Basis for Processing Personal Data

Where UK GDPR or EU GDPR applies, we rely on one or more lawful bases.

Performance of a Contract

We process information necessary to complete purchases, deliver products, provide order-related services, and manage customer accounts.

Legal Obligations

We may process and retain information to comply with tax, accounting, consumer protection, and other legal requirements.

Legitimate Interests

We may process information where reasonably necessary to protect our business, prevent fraud, maintain security, resolve disputes, and improve our services, provided those interests are not overridden by applicable individual rights.

Consent

Where required, we request consent before using non-essential cookies, sending certain marketing communications, or performing other consent-based processing.

You may withdraw consent at any time where processing relies on consent.

5. Digital Delivery and Fraud Prevention

GAMESPSN may maintain technical records relating to digital product delivery and customer access.

These records may be used to:

Confirm that digital content was made available
Investigate delivery and activation problems
Detect unauthorized access
Prevent account credential misuse
Investigate suspicious transactions
Support customer service investigations
Respond to payment disputes and chargebacks
Protect our website and digital delivery systems

Where reasonably necessary and lawful, relevant transaction and delivery records may be disclosed to payment processors, financial institutions, fraud prevention services, or competent authorities.

We aim to limit disclosures to information necessary for the relevant investigation or dispute.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate essential services and improve the customer experience.

These may include:

Essential Cookies: Used for shopping carts, checkout functionality, customer login sessions, and website security.

Functional Cookies: Used to remember customer preferences and support website features.

Analytics Cookies: Where enabled, used to understand website performance and visitor interactions.

Marketing Cookies: Where enabled, used for advertising and promotional measurement.

We request consent for non-essential cookies where required by applicable law.

Customers may manage cookies through their browser settings or available website cookie controls.

Disabling certain cookies may affect website functionality.

7. Sharing Personal Information

We may share personal information with service providers necessary to operate GAMESPSN.

These may include:

Payment processing companies
Banks and financial institutions
Website hosting providers
Security and fraud prevention providers
Transactional email providers
Customer support providers
Website analytics providers, where enabled
Professional accounting and legal advisers
Regulatory or law enforcement authorities where legally required

Service providers processing personal information on our behalf must be subject to appropriate data protection arrangements.

We do not share personal information with unrelated third parties for their independent direct marketing without an appropriate lawful basis.

8. Data Storage and Retention

We retain personal information only for as long as necessary for legitimate business purposes or to comply with applicable legal obligations.

Retention periods may vary depending on the information involved.

For example:

Purchase and payment records may be retained to satisfy accounting and tax obligations.
Customer account information may be retained while the account remains active and for a reasonable period afterward.
Digital delivery records may be retained where necessary for support, fraud prevention, or dispute resolution.
Security logs may be retained for periods appropriate to the security risks involved.
Records connected with legal proceedings or unresolved disputes may be retained until the matter is resolved and applicable retention requirements have expired.

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

9. Data Security

GAMESPSN uses reasonable technical and organizational safeguards designed to protect personal information.

Depending on the systems involved, these safeguards may include:

HTTPS encrypted connections
Secure authentication mechanisms
Restricted administrative access
Website security monitoring
Access controls
Software security updates
Secure payment processing
Protection against unauthorized access
Appropriate internal data handling procedures

Although we take reasonable security precautions, no internet-based system can guarantee absolute security.

Customers should protect their login credentials and notify us if they suspect unauthorized account activity.

10. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom or European Economic Area.

Where required by applicable law, international transfers will be subject to appropriate safeguards, such as recognized adequacy regulations or decisions, Standard Contractual Clauses, the UK International Data Transfer Agreement, or an applicable UK Addendum.

11. Your Data Protection Rights

Depending on applicable law and your circumstances, you may have the right to:

Request access to personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Request restriction of certain processing activities.
Object to processing based on legitimate interests.
Request data portability where applicable.
Withdraw consent where consent is the lawful basis.
Lodge a complaint with a competent data protection authority.

Certain rights may be subject to legal exceptions, including requirements to retain transaction information for accounting, fraud prevention, or legal claims.

To exercise your rights, contact us at:

[email protected]

We may request reasonable identity verification before processing a request.

We aim to respond within one month where required under UK GDPR, subject to lawful extensions in applicable circumstances.

12. Customer Accounts and Digital Product Access

Customers may access account information, order details, and digital delivery services through our website.

Certain digital products may require access through a protected delivery page.

For security purposes, account credentials, verification codes, or other sensitive information may be displayed through restricted interfaces.

Access to these interfaces may expire or require additional verification.

Relevant transaction and access records may remain in our systems after a delivery session expires, subject to our retention practices.

13. Payment Disputes and Chargebacks

When a payment dispute, refund investigation, or chargeback occurs, we may review information relevant to the transaction.

This may include:

Order confirmation
Payment transaction records
Digital delivery information
Delivery timestamps
Customer access records
IP address and device information
Credential or OTP reveal events
Activation instruction acceptance records
Relevant customer support communications

Where necessary and lawful, we may share relevant evidence with payment processors, acquiring banks, card networks, or other authorized dispute resolution parties.

We process such information for legitimate fraud prevention, contractual, and legal purposes.

14. Marketing Communications

Where legally permitted, we may send promotional communications relating to GAMESPSN products, offers, or services.

Where consent is required, we will obtain it before sending marketing communications.

Customers may unsubscribe from marketing messages using the unsubscribe mechanism provided or by contacting us.

Transactional communications, such as order confirmations and important security notifications, may still be sent when necessary to provide our services.

15. Children’s Privacy

GAMESPSN is not intended for individuals who cannot lawfully make online purchases without parental or guardian authorization.

We do not knowingly collect children’s personal information in violation of applicable law.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate action.

16. Third-Party Websites

Our website may contain links to external websites, gaming platforms, payment providers, or other third-party services.

These websites operate under their own privacy policies.

GAMESPSN is not responsible for the privacy practices of independent third-party websites.

We encourage customers to review the applicable privacy policies before providing personal information.

17. Automated Security and Fraud Checks

We may use automated tools to identify unusual transactions, suspicious login attempts, or potential security threats.

These tools may help flag activity for additional verification or manual review.

Where a decision would produce legal or similarly significant effects and is based solely on automated processing, we will comply with applicable legal requirements, including any applicable rights to human intervention or to contest the decision.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, technology, legal obligations, or data processing practices.

Updated versions will be published on this page with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent for material changes.

19. Complaints and Supervisory Authority

If you have concerns about how GAMESPSN processes your personal information, please contact us first so we can investigate your concerns.

You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Website: https://ico.org.uk

Telephone: +44 303 123 1113

You may also contact another competent data protection supervisory authority where applicable.

20. Contact Information

For privacy-related inquiries, data access requests, corrections, deletion requests, or other data protection concerns, please contact:

GAMESPSN

Director: ALONA ISKOVA

Address: 72 Benmead Rd, Kidlington OX5 2AX, United Kingdom

Email: [email protected]

Website: https://gamespsn.com

We will review privacy-related requests and respond in accordance with applicable data protection laws.