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Refund Policy
GamesPsn Refund Policy Summary
1. General Policy
- All sales of digital products (e.g., game keys, PSN codes, downloadable content) are final and non-refundable once delivered.
- By purchasing, you agree to these terms and waive your right to refunds, returns, or chargebacks.
📌 We’re committed to ensuring a smooth and transparent experience for all our customers , which is why we’d like to remind you of our policies regarding refunds and product usage.
⚠️ Important Notice on Refunds
Once the product has been delivered and access has been granted, requesting a refund is considered a clear and explicit violation of our terms of service . Such actions can result in the following consequences:
Permanent suspension of the account associated with your purchase.
No refund will be issued , as the product is deemed delivered and utilized upon granting access.
Additionally, any attempt to recover funds through chargebacks, disputes, or other means after agreeing to our terms will be treated as a fraudulent action . This may lead to:
Legal action being taken against you.
You bearing the costs of any penalties or legal fees incurred as a result.
📚 What You Need to Know
Our policies are designed to protect both our platform and our customers. By proceeding with your purchase, you have agreed to abide by these terms. Please ensure that you fully understand and comply with the following:
The account associated with your purchase is authorized for use exclusively through the provided credentials. 🔑
Any misuse, unauthorized attempts to transfer content, or fraudulent activities will not be tolerated. ❌
2. When Refunds Are NOT Allowed
Refunds will not be issued in the following cases:
- The product has already been delivered (e.g., emailed code, activated account, or downloadable content).
- You change your mind or no longer want the product after ordering.
- You provided incorrect or incomplete information during checkout (e.g., wrong email, platform mismatch, or region error).
- The purchase was made due to negligence (e.g., accidental purchase, failure to verify system requirements, or misunderstanding product details).
3. Exceptions for Refunds
Refunds may be considered only in these specific cases:
- Duplicate Purchases : If you accidentally buy the same product twice, contact support within 24 hours with proof of duplication (e.g., order number and screenshots).
- Out-of-Stock Items : If the item you purchased is out of stock, a refund will be issued immediately upon your request.
- Payment Verification Issues : If we cannot verify your payment and you do not respond to our requests within 5 days , your order will be canceled, and a refund will be issued.
- Underpayment : If your payment is less than the listed price and you refuse or fail to complete the payment within 5 days , your order will be canceled, and a refund will be issued.
- Undelivered Products : If we fail to deliver the product within 72 hours , you may request a refund.
4. Customer Responsibilities
You are responsible for:
- Double-checking all order details (e.g., product type, platform, region) before confirming payment.
- Ensuring the product is compatible with your device, account, or region.
- Providing accurate and complete information during checkout.
GamesPsn is not liable for:
- Losses or damages caused by customer negligence (e.g., purchasing the wrong platform code or region).
- Issues arising from false, incomplete, or misleading information provided by the customer.
- Activation or compatibility issues due to failure to verify system requirements.
5. Fraudulent Disputes & Chargebacks
GamesPsn takes fraudulent actions seriously. Consequences for violations include:
- Permanent account suspension and revocation of purchased products (e.g., deactivation of game keys).
- Reporting to credit bureaus, payment processors, and law enforcement.
- Pursuing legal action, including statutory damages (up to $5,000 per violation ) and reimbursement of legal fees.
Prohibited actions include:
- Filing fraudulent chargebacks or disputing valid transactions.
- Falsely claiming non-delivery, defects, or unauthorized purchases.
- Misusing dispute processes to obtain products without payment (“friendly fraud”).
- Providing false information (e.g., fake identities or stolen payment methods).
6. Delivery Policy
- Products are delivered within 24 hours of purchase for verified users.
- In some cases, products may be sent via email linked to your account after prior communication.
- If delivery is delayed beyond 72 hours , you can request a refund.
7. Disclaimer
- GamesPsn assumes no liability for:
- Wrong purchases made due to customer negligence (e.g., incorrect platform or region selection).
- Losses caused by sharing codes/keys with third parties.
- Damages resulting from false or incomplete information provided during checkout.
- It is your responsibility to read product descriptions and confirm details before purchasing.
8. Contact Support
For questions, assistance, or refund requests, contact GamesPsn support at:
- Email: [email protected]
9. Key Takeaways
- Final Sale : All digital product sales are final upon delivery.
- No Refunds for Negligence : No refunds are issued for mistakes like wrong platform, region, or accidental purchases.
- Exceptions : Refunds are possible only for duplicate purchases, out-of-stock items, verification issues, underpayment, or undelivered products.
- Fraud Prevention : Any fraudulent activity will result in strict consequences, including legal action and account suspension.
This policy emphasizes that customers must take full responsibility for their purchases and ensures that refunds are only granted under very specific circumstances. Always double-check your order details before completing a purchase!
